Having quick access to customer support is important for any credit cardholder, especially in cases like loss, fraud, or billing disputes. The State Bank of India (SBI) offers several customer care options through phone, email, and WhatsApp for both personal and corporate credit card users. Here is a complete overview of all the contact options, working hours, and escalation details for SBI Credit Card customer care.
SBI Credit Card Customer Care Number (24/7 Helpline)
SBI Card provides a nationwide customer helpline that operates 24/7 for emergency services such as reporting a lost card or fraud. You can reach the SBI Card customer care team using any of the following official numbers.
Customer Care By City
Note: These regional numbers are mainly for administrative or walk-in support at city/branch offices. For all credit card service queries (blocking, disputes, billing, etc.), it is recommended to use the national helpline numbers.
How to Contact SBI Credit Card Customer Care
You can easily reach SBI Card support through various official channels, depending on your issue.
For immediate help, such as reporting a lost or stolen card, call the 24×7 helpline at 1860 180 1290 or 1800 180 1290. These numbers are always available for emergencies like fraud, unauthorized transactions, or card blocking. For routine questions about billing, reward points, or statement requests, you can call during business hours using the same helpline or your local city STD code followed by 39020202.
You can also send an email to customercare@sbicard.com for individual cards or sbicorporate.services@sbicard.com for business cards. Email support is best for requests that need document verification or written confirmation. If you prefer digital options, log in to the SBI Card website or mobile app, go to the “Help” section, and submit a service request. You’ll get updates via SMS and email once your ticket is created. For quick updates, SBI Card offers WhatsApp support at 90040 22022 and a missed call service at 80809 45040 for balance, payment, and statement details.
How to Speak to an SBI Card Executive Directly
- Dial the SBI Card Helpline. Call 1860 180 1290 or 1800 180 1290 from your registered mobile number. These are the official customer care numbers available 24/7.
- Select Your Preferred Language. Choose your desired language (English, Hindi, or regional) when the IVR menu starts.
- Follow the IVR Menu. Press the option for Credit Card Services or Customer Care based on the automated voice prompts.
- Request to Speak to an Executive. If you don’t hear a direct option, press 0 or 9, depending on IVR system updates, to connect with a live agent.
- Provide Card Details for Verification. The executive will ask for your card number (last 4 digits), date of birth, or registered mobile number to verify your identity.
- Explain Your Query Clearly. Once connected, state your issue briefly and clearly. You can mention topics like billing, reward points, card blocking, or payment dispute.
- Ask for a Reference Number. Always request the Service Request (SR) number for future follow-ups or escalation.
- Note the Call Details. Write down the time, date, and agent’s name if available. This information helps if you need to address the issue later.
Alternative Options
- Use WhatsApp support. Send “Hi” to 90040 22022.
- Email customercare@sbicard.com for detailed issues.
- Log in to the SBI Card App, go to Help, and raise a request.
SBI Card WhatsApp support
I recently reached out to SBI Card’s WhatsApp support, and it was surprisingly easy. I saved 90040 22022, opened WhatsApp, and typed “Hi.” The automated bot responded with a menu of options, my account, easy bill pay, EMI, reward point. I chose reward points and verified my identity using the last 4 digits of my card and my registered mobile number. In just a few moments, I received my points balance and could request more details or connect to a live executive if I needed to. The process was quick, convenient, and straightforward.
Frequently Asked Questions
SBI Credit Card Customer Care – Quick FAQs
Q1. How can I contact SBI Card customer care?
Call 1860 180 1290, available 24/7, or 1800 180 1290 for toll-free support regarding lost or blocked cards and all other card-related questions.
Q2. How do I speak to a live SBI Card executive?
Dial the helpline, select your language, choose Credit Card Services, and follow the prompts. Press 0 to connect with a live agent. Have your card details and registered mobile number ready.
Q3. Is there a WhatsApp option for SBI Card support?
Yes, save the number 90040 22022 to start a chat. You can check reward points, view statements, block a card, or connect with an executive.
Q4. Can I email SBI Card for support?
Yes. For personal cards, email customercare@sbicard.com. For corporate cards, email sbicorporate.services@sbicard.com.
Q5. What do I need when contacting customer care?
Have the following ready: the last 4 digits of your card, your registered mobile number, your name on the card, and transaction details if you are raising a dispute.
Q6. How do I block a lost or stolen card quickly?
Call the 24/7 helpline immediately. You can also use WhatsApp or the SBI Card app to block your card.
Q7. Are there city-wise SBI Card numbers?
Yes, major cities have regional numbers. For example,
Delhi – 011-23361631
Mumbai – 022-26445532
Chennai – 044-28214635
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